MySejahtera team resolved over 500,000 digital certificate issues within a week, says KJ

By Nik Nayly

KUALA LUMPUR, 20 September 2021: The MySejahtera team has resolved over 500,000 complaints of digital vaccination certificates not being displayed on the MySejahtera application within a week, said Health Minister Khairy Jamaluddin. 

He said the Ministry of Health (MOH) took note of the complaints regarding the problem among individuals who had received either the first dose or two doses of the COVID-19 vaccine and would continue to ensure that the MySejahtera application updates vaccine recipients’ information from time to time. 

“Last week I set a target of resolving as many complaints as possible regarding the digital certificates in the MySejahtera application and as a result of the investigation, MOH has identified several causes.”

“A total of 95, 347 complaints were related to MySejahtera users. Among the problems identified were due to the vaccine recipients’ status as a dependent, causing the individual’s digital certificate to be linked to the MySejahtera account’s owner,” he told a media conference in conjunction with his work visit to Kedah at Wisma Darul Aman yesterday (19 September 2021). 

He pointed out for this particular problem, the account owner would need to remove the dependent to enable the dependent to register their own MySejahtera account. 

Another issue discovered, according to Khairy Jamaluddin, was MySejahtera account holders failing to confirm their identity card number in the application.

He said that to solve this problem, users are required to verify their names and identity card number in the COVID-19 Vaccination section in the MySejahtera application, as well as complete the personal information questions. 

“Other problems are related to users having more than one MySejahtera account and the digital certificate will only be displayed on the MySejahtera account that is being used when receiving the COVID-19 vaccination at the vaccination centre (PPV),” he said. 

Besides that, he mentioned a total of 71, 408 complaints were due to the PPV not completing the documentation process after an individual received their vaccine jab. 

He said that for this problem, the MySejahtera team will be coordinating with the PPVs involved to ensure that MySejahtera users would receive their digital certificates in their MySejahtera application. 

“I also want to remind the PPV staff to check and ensure every vaccine recipient receives the digital certificate in their MySejahtera application before they leave the PPV.

“Other than that, there were also complaints from individuals who received their vaccination at PPVs that are not managed by MOH and ProtectHealth Corporation (Protect Health). This problem occurs because these PPVs do not use the MySejahtera system,” he said. 

Meanwhile, Khairy mentioned that to overcome any difficulties caused by the non-display of digital certificates on the MySejahtera application, individuals who are fully vaccinated can use their vaccination card, which is a printed card filled out by a health worker when they get vaccinated at the PPV to enjoy the facilities provided to fully vaccinated individuals. 

“So, I ask that all premises accept this physical card if the fully vaccinated individual do not have their digital certificate displayed on the MySejahtera application,” he said.***

Source: Bernama

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